UW99 Privacy Policy – Personal Data Protection for Malaysian Members

UW99 collects personal data necessary to provide our services safely and effectively. We collect only what is strictly required — nothing more.

Below are the types of data we collect and the purposes for which they are used:

The personal data you provide to UW99 is used responsibly and solely for legitimate purposes. We do not use your data beyond the defined scope without first obtaining your explicit consent.

Data is used on the UW99 platform for the following purposes:

• Account management: Creating, verifying, and managing your member account, including processing logins, password resets, and profile information updates.
• Transaction processing: Handles all deposits via Touch 'n Go, GrabPay, DuitNow, FPX (Maybank2u, CIMB Clicks), Boost, and ShopeePay, and processes withdrawal requests to your e-wallet and bank account.
• Legal compliance: Meeting Anti-Money Laundering (AML), Know Your Customer (KYC), and other applicable legal reporting obligations.
• Security and fraud detection: Identifying suspicious activity, preventing unauthorised access, and protecting your account from cybersecurity threats.
• Service improvement: Analysing usage patterns on an aggregate basis (without identifying individuals) to improve the user experience, platform performance, and the development of new features.
• Service communications: Sends important account-related notifications, transaction updates, and policy changes via SMS or email.
• Marketing communications: With your consent, to send you information about the latest promotions, bonuses, and special offers from UW99 — which you may unsubscribe from at any time.

UW99 does not sell, rent, or trade your personal data to third parties. However, there are limited situations where we may need to share certain data with trusted parties:

• Payment service providers: Financial institutions and e-wallet providers that support the processing of your transactions (e.g. FPX, Touch 'n Go, GrabPay providers) receive only the information strictly necessary to complete your transaction. They are bound by strict confidentiality agreements.
• Game providers: Third-party gaming platforms that provide live casino games, slots, and Sports Betting within the uw99 ecosystem may receive the minimum session data necessary to operate the games.
• Authorities and regulatory bodies: Where required by Malaysian law or a court order, we may be obliged to disclose your data to the relevant authorities. We will not disclose more than what is legally required.
• Technical service providers: Companies that provide IT infrastructure, cloud services, analytics, and technical support for the UW99 platform — all bound by strict data processing agreements.

Protecting your personal data is our absolute priority UW99. We employ multiple layers of technical and organisational safeguards to keep your data secure at all times:

• 256-bit SSL Encryption: All communications between your browser and UW99's servers are encrypted using 256-bit SSL — the same security standard adopted by major banks such as Maybank and CIMB.
• Two-Factor Authentication (2FA): We offer an additional layer of security through an OTP (One-Time Password) sent to your registered phone number for every login or important transaction.
• 24/7 Monitoring: Our security monitoring system operates around the clock to detect and prevent any suspicious activity or unauthorised access attempts.
• Internal access controls: Only uw99 staff with specific authorisation and who have undergone rigorous background checks may access member personal data — and only to the extent required by their role.
• Regular data backups: Your data is backed up regularly to secure locations to ensure swift recovery in the event of a technical disaster.

While we take every reasonable precaution, no security system in the world can guarantee 100% protection. You also play an important role in safeguarding your account — use a strong password, never share your login credentials, and report any suspicious activity to us immediately.

Platform UW99 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. The following are the types of cookies we use:

• Essential Cookies: These cookies are required for core platform functions such as login, gaming sessions, and security. Disabling them will affect the platform's functionality.
• Functional Cookies: Saves your preferences such as language, display settings, and game preferences to deliver a more personalised experience.
• Analytics Cookies: Helps us understand how members use the platform — such as the most frequently visited pages and time spent — for continuous improvement. This data is collected in aggregate and does not identify individuals.
• Security Cookies: Used to detect unusual sessions and protect your account from unauthorised access.

You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality and user experience of the uw99 platform.

UW99 retain your personal data for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable law.

• Active account data: Retained for the duration your account remains active and for the period required after account closure for legal compliance purposes.
• Financial transaction records: Retained for a minimum of 7 years in accordance with financial and anti-money laundering legal requirements.
• Security and activity logs: Retained for 12 months for fraud detection and dispute resolution purposes.
• Marketing data: Retained until you withdraw your consent or request data deletion.

Once the retention period expires, your data will be securely deleted or anonymised so that it can no longer be linked to your identity.

As a member UW99 and as a data subject, you hold the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:

Platform UW99 is intended for individuals aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If you believe a minor has registered on our platform, please contact us immediately at support@uw99.cash so we can take appropriate action, including closing the account and deleting all associated data.

We encourage parents and guardians to monitor their children's internet usage and to use appropriate parental control software to prevent access to online gambling platforms.

Platform UW99 may contain links to third-party websites or services operated by our game providers or service partners. This Privacy Policy applies exclusively to the UW99 platform.

We are not responsible for the privacy practices of these third-party platforms. We encourage you to read the Privacy Policy of each platform you visit independently of UW99. Any disclosure of your data to third-party sites is at your own risk and responsibility.

In the course of operating the platform, your data may be stored or processed outside Malaysia by our infrastructure service providers. In all such cases, UW99 ensure that:

• Data recipients have signed binding data processing agreements requiring them to protect your data to a standard equal to or higher than that set out in this Privacy Policy.
• Data transfers are carried out only to countries or organisations that, in our assessment, provide an adequate level of data protection.
• You will be notified of any significant changes to our international data transfer practices.

UW99 reserves the right to update this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or service improvements. The latest version will always be available on this page with a clear revision date.

For significant changes, we will notify members via email or in-platform notification at least 14 days before the changes take effect. Continued use of the platform UW99 after the effective date will be considered acceptance of the updated Privacy Policy.